Shipping policy

We understand how important it is for you that your order is processed smoothly and delivered on time.

To ensure this happens, we take extra precautions to make sure your package is shipped through the correct channels and thoroughly inspected. But one thing is certain: our dedicated warehouse team does everything they can to ship your package as quickly as possible.

We offer free shipping and delivery on all our products. Additionally, you can choose our "Fast Shipping & Lifetime Guarantee" option, which ensures your order is shipped with priority and is always covered in case of loss or theft of your package.

Your satisfaction is our top priority, and we do our utmost to ensure that your order arrives safely and on time.

Available Shipping Methods

Standard Shipping (Free):

Shipped Monday through Friday during business hours, excluding national holidays in Europe.

Orders are usually shipped 2–4 business days after being placed.

Fast Shipping & Lifetime Guarantee:

Shipped Monday through Friday during business hours, excluding national holidays in Europe.

Orders are usually shipped 1–2 business days after being placed.

The Shipping Process

Our products are shipped from our international warehouse, so delivery time largely depends on local postal services once the package arrives in the destination country.

  • Standard Shipping (Free)
    Delivery: 3–5 business days

  • Fast Shipping & Lifetime Guarantee
    Delivery: 2–3 business days

Tracking Your Order

Of course, we will send a Track & Trace as soon as your order is processed. This allows you to track your order status via the carrier’s website.

Tracking information becomes visible on our website within 24 hours on business days. If your order is placed during the weekend, tracking will be available on the next business day.

The Track & Trace will be sent via email. With your order number and email address, you can track your order on our tracking page.

Problems Tracking Your Order?

As much as we would love to provide every customer with the most accurate tracking updates, all tracking information is provided by our shipping partner. Our team has access only to the same tracking data as you do. This means we are unable to give a precise estimated delivery time. However, we will do our best to accommodate every shipping situation and ensure your satisfaction.

If your order is taking unusually long to arrive, please contact us, and our team will review your latest tracking info to find the best solution for you.

My Order Got Lost or Was Stolen in Transit

If you added the "Fast Shipping & Lifetime Guarantee" to your order to cover theft and products lost during transit, we will immediately send a replacement item at no cost.

To speed up the process, please use the following format when emailing our customer service:

Subject line: Stolen, lost in transit

  • Order number

  • First and last name

  • Email address used to place the order

My Order Got Lost/Stolen and I Did NOT Choose “Fast Shipping & Lifetime Guarantee”

In this case, we recommend that you contact your local carrier and explain the situation. We cannot guarantee a full refund or replacement for lost or stolen items in this case.

Didn’t find your question? Don’t hesitate to contact us!

Email: support@suprey.com
Phone: (085) 060 3820

Address:
27, Old Gloucester Street
LONDON, WC1N 3AX
UNITED KINGDOM

(PLEASE NOTE: the above address is NOT a return address!)