Tell us where you feel pain, we'll show you relief
What our customers are saying
Frequently asked questions
Products
Click to see
Payment & Order
Click to see
Shipping & Returns
Click to see
Contact
Click to see
Are your products safe to use?
See
Yes, all our products are CE-certified and comply with European medical device standards. They're designed for safe, daily use and are recommended by healthcare professionals.
How do I know which product is right for my pain?
See
Use our pain selector tool on the homepage, or contact our European support team for personalized recommendations based on your specific needs.
Do your products really work?
See
Our products use clinically-backed technologies like EMS, heat therapy, and vibration. Thousands of Europeans trust our solutions, with a 4.6/5 customer satisfaction rating.
Can I use multiple products together?
See
Yes, our products are designed to complement each other. Many customers use combinations like our knee massager with pain relief patches for enhanced results.
What payment methods do you accept?
See
We accept all major credit cards, PayPal, Klarna, iDeal, Bancontact and other secure payment methods. All transactions are fully encrypted and protected.
Is my payment information secure?
See
Absolutely. We use bank-level encryption to protect all your personal and payment data during checkout.
Can I modify or cancel my order?
See
Yes, contact us within 15 minutes of placing your order and we'll help you make changes or cancel if the order hasn't shipped yet.
Do you offer free shipping?
See
Yes, we provide free tracked shipping across Europe on orders over €50.
How long does delivery take?
See
Most European orders arrive within 5-10 business days with full tracking provided.
What is your return policy?
See
We offer a 90-day money-back guarantee. If you're not completely satisfied, return the product for a full refund.
How do I return a product?
See
Contact our support team to initiate a return. We'll provide a prepaid return label and guide you through the simple process.
What if my product arrives damaged?
See
We'll immediately send a replacement or provide a full refund. Just contact us with photos of the damage.
How can I reach customer support?
See
Our European support team is available via email, phone, and live chat. We respond to all inquiries within 24 hours.
Do you provide support in my language?
See
Yes, we offer multilingual support in Dutch, German, French, and English to serve our European customers.
Can I speak with someone about my specific pain condition?
See
While we can't provide medical advice, our knowledgeable team can help you understand which products might be suitable for your needs.
Do you have a physical store I can visit?
See
We're an online-only company, which allows us to offer better prices and faster service directly to your door.